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Front Desk Coordinator

Department: Operations
Location: Boston, MA

MassChallenge is looking for an energetic, entrepreneurially minded Front Desk Coordinator for our flagship office in Boston, MA. 

The Front Desk Coordinator is the first person that visitors, sponsors, mentors and entrepreneurs meet when entering our space. You will undertake a variety of day-to-day office and clerical tasks to ensure that our Boston operations run smoothly.  

The Front Desk Coordinator is a highly visible role and will frequently use troubleshooting and critical thinking skills to attend to visitor and internal staff needs. This person is a key ambassador for MassChallenge and therefor for the startup ecosystem as a whole. They must possess a high standard of work and customer service, be comfortable in a multitasking environment, pay close attention to detail and embrace challenging situations with confidence and a positive outlook.  The Front Desk Coordinator will report directly to the Site Operations Manager. 

What You’ll Do 
Direct Guests 

  • Manage general company email inquiries and direct them to the appropriate parties. 
  • Answer MassChallenge main phone line and direct inquiries to the appropriate parties; relay messages when needed. 
  • Manage check-in and visitor flow. Ensure technology solutions support visitors and track our office activities. Greet visitors warmly and make sure they are comfortable. Notify staff of visitors and direct guests to their meeting room. 
  • Schedule and support office tours and event requests in collaboration with the Site Operations Manager. 

Office Upkeep 

  • Ensure reception area is tidy. 
  • Coordinate mail flow in and out of office. 
  • Collect and distribute parcels and other mail. 
  • Manage office supplies and orders. 
  • Support office space cleanliness. 

Support Office Relationships  

  • Troubleshoot and route basic questions, issues, and requests from visitors, resident teams, and internal staff. 
  • Support relationships with the building. 
  • Support relationships with key office vendors. 
  • Support startup tenant activities and communications. 

Who You Are and What You Bring 

  • You have a bachelor’s degree, this is required for this role. 
  • You have 0-2 years of work experience in a similar type role; experience with the startup environment a plus. 
  • You have strong organizational skills, including the ability to set priorities, juggle multiple tasks, and organize time effectively. 
  • You have outstanding interpersonal skills, including the ability to work both in groups and individually to achieve goals and to develop effective working relationships with staff and external constituents. 
  • You are committed to providing high-quality customer service through responsiveness to all requests and maintaining a professional demeanor at all times. 
  • You have a conscientious approach to work with the ability to anticipate needs and be proactive in order to resolve issues. 
  • You have excellent verbal and written communication skills. 
  • You have sound judgment and discretion in handling confidential information. 
  • You have knowledge of and demonstrated proficiency in the use of software (Microsoft Office) while also quickly learning systems and processes specific to MassChallenge. 
  • You have a demonstrated passion for helping startups and a deep connection and interest in the global entrepreneurial community. 

Who We Are
MassChallenge is the most startup-friendly accelerator on the planet. No equity and not-for-profit, we are obsessed with helping entrepreneurs from all backgrounds, industries, and regions around the world. We also reward the highest-impact startups through a competition to win a portion of several million dollars in equity-free cash awards. Through our global network of accelerators in Boston, Israel, Mexico, Rhode Island, Switzerland, Texas and the UK, and unrivaled access to our corporate partners, we can have a massive impact - driving growth and creating value the world over.

How We Work
We envision a creative and inspired society in which everyone recognizes that they can define their future and is empowered to maximize their impact. Our mission is BIG and so we are a team that gives 110% to it every day. Our Guiding Principles ensure we stay true to our mission and our core beliefs:

  • Impact Now: Think big, act big, know that you can change the world.
  • Be Genuine: Give trust and earn respect.
  • Help Entrepreneurs Win: Startups first in every facet of our business.
  • Team Up: Work together, empower your teammates, laugh often.
  • Own It: Celebrate wins; embrace failures; this is how we learn together. Be at cause. 

Why You Should Join Us
We believe working at MassChallenge is fulfilling because of the mission, challenging because of the pace and work, and rewarding because you get to build to the next step in your career here. When you join MassChallenge you join an incredible team and network of innovators and entrepreneurs, you take ownership over significant and strategically important projects, you focus on impact and output, and you help catalyze a global renaissance. 

How to Apply
In addition to completing the online application and providing your resume, please include a one-page cover letter in which you tell us about yourself, why you want to work at MassChallenge and why you are a perfect match for this job. 

Our goal is for our team and culture to reflect the diversity of the global community we serve. Employment at MassChallenge is contingent upon verification of identity and eligibility to work in the country that the position is based in, based on applicable laws. 

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