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Operations Coordinator

Department: Operations
Location: Boston, MA

MassChallenge is looking for an organized, passionate, and driven individual to support the MassChallenge Global Operations Team. This team supports our programs around the world with key operational activities that happen during the accelerator programs. You’ll work closely on Accelerate, a MassChallenge-made platform. This is an exciting opportunity to join our team and help support staff around the world as we are in year 10 and prepare for the next year of MassChallenge programs! 

As the Operations Coordinator, you will report directly to the Global Operations Project Manager. You’ll become an operational expert for our in-house software platform (Accelerate) and support the MassChallenge community during global applications, judging rounds, and accelerators. This position will give you a strong understanding of MassChallenge operations, build your project management skills and provide opportunities for growth within MassChallenge. If you're interested in operations and want to work closely with technology, this is the role for you. 

What You’ll Do 
Support MassChallenge Staff on key program operations 

  • Support local and international staff on running all setup and processes on our software, Accelerate, for judging rounds, application cycles, and accelerator program dashboards. 
  • Create and implement startup scheduling for in-person judging rounds. 
  • Compile communication templates for all programs related to judge and mentor recruitment. 

Improve operational efficiency through data-driven research projects 

  • Compile data from surveys and the Accelerate platform to inform best practices and feature developments.  
  • Provide on-going Accelerate support for the MassChallenge community, including MassChallenge startups, volunteer experts, and staff. 

Who You Are and What You Bring 

  • You have a bachelor’s degree and 0-2 years’ work experience. 
  • You are tech savvy and quick to pick up platforms you haven’t used before (we use Microsoft Office, SurveyGizmo, Accelerate, Asana, and ChartIO).
  • You have strong organizational skills, including the ability to set priorities, juggle multiple tasks, organize time effectively. 
  • You have a high degree of motivation and self-discipline with a strong work ethic. You maintain a conscientious approach to work with the ability to meet tight deadlines, anticipate needs and be proactive in order to resolve issues.
  • You demonstrate the ability to handle large data sets and relational databases. 
  • You have excellent verbal and written communication skills, including proofreading and editing. 
  • You demonstrate sound judgment and discretion in handling confidential information.
  • You have the ability to focus on detail without losing sight of the bigger picture, including monitoring and double-checking work and information for accuracy and quality.
  • You provide high-quality service through responsiveness to all requests and maintaining a professional demeanor at all times.

Who We Are
MassChallenge is the most startup-friendly accelerator on the planet. No equity and not-for-profit, we are obsessed with helping entrepreneurs from all backgrounds, industries, and regions around the world. We also reward the highest-impact startups through a competition to win a portion of several million dollars in equity-free cash awards. Through our global network of accelerators in Boston, Israel, Mexico, Rhode Island, Switzerland, Texas and the UK, and unrivaled access to our corporate partners, we can have a massive impact - driving growth and creating value the world over.

How We Work 
We envision a creative and inspired society in which everyone recognizes that they can define their future and is empowered to maximize their impact. Our mission is BIG and so we are a team that gives 110% to it every day. Our Guiding Principles ensure we stay true to our mission and our core beliefs:

  • Impact Now: Think big, act big, know that you can change the world.
  • Be Genuine: Give trust and earn respect.
  • Help Entrepreneurs Win: Startups first in every facet of our business.
  • Team Up: Work together, empower your teammates, laugh often.
  • Own It: Celebrate wins; embrace failures; this is how we learn together. Be at cause.

Why You Should Join Us
We believe working at MassChallenge is fulfilling because of the mission, challenging because of the pace and work, and rewarding because you get to build to the next step in your career here. When you join MassChallenge you join an incredible team and network of innovators and entrepreneurs, you take ownership over significant and strategically important projects, you focus on impact and output, and you help catalyze a global renaissance.

How to Apply 
In addition to completing the online application and providing your resume, please include a one-page cover letter in which you tell us about yourself, why you want to work at MassChallenge and why you are a perfect match for this job.  

Our goal is for our team and culture to reflect the diversity of the global community we serve. Employment at MassChallenge is contingent upon verification of identity and eligibility to work in the country that the position is based in, based on applicable laws. 

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