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Product Support Specialist

Department: Engineering
Location: Boston, MA

MassChallenge is hiring for a Product Support Specialist in Boston, MA.

Be the Product Support Specialist for the software that drives the world's largest startup accelerator, MassChallenge. Our team and software have accelerated thousands of startups worldwide. Join our product team to improve our software and support the rest of the MassChallenge team.

What You’ll Do:

  • Be the second line of support for our staff and other users of the MassChallenge software platform.
  • Become the encyclopedia of knowledge about the MassChallenge platform.
  • Create and update documentation for the platform.
  • Fix problems to make sure that all users have a great experience with the product.
  • Work with the Product Manager to identify current issues and develop solutions.
  • Work to ensure our software is as easy to use, reliable, bug-free and fast as possible.
  • Support an agile development team in analyzing, designing, building and testing high-quality software.
  • Do quality assurance on features to make sure they match the requirements and work as expected.

Who You Are:

  • You have a love of technology.
  • You are able to learn quickly and apply those learnings.
  • You have previous customer service experience.
  • You have a passion for solving problems for customers all day, every day.
  • You are able to explain complex topics in easy to understand and concise language.
  • You are able to create great documentation and training materials.
  • You understand web and/or mobile applications.
  • You are highly organized with a keen eye for detail.
  • You may have experience with HTML, CSS, JavaScript and Python.

About MassChallenge

MassChallenge is the most startup-friendly accelerator on the planet. No equity and not-for-profit, we are obsessed with helping entrepreneurs from all backgrounds, industries, and regions around the world. We also reward the highest-impact startups through a competition to win a portion of several million dollars in equity-free cash awards. Through our global network of accelerators in Boston, Israel, Mexico, Switzerland, Texas, and the UK; and unrivaled access to our corporate partners, we can have a massive impact - driving growth and creating value the world over.

Our Guiding Principles

  • Impact Now: Think big, act big, know that you can change the world.
  • Be Genuine: Give trust and earn respect.
  • Help Entrepreneurs Win: Startups first in every facet of our business.
  • Team Up: Work together, empower your teammates, laugh often.
  • Own It: Celebrate wins; embrace failures; this is how we learn together. Be at cause.

Benefits of Working at MassChallenge

Working at MassChallenge will give you unparalleled, significant professional development and growth opportunities and access to an incredible network of innovators and entrepreneurs. Specifically, employees:

  • Get direct access to the world's highest-impact startups across all industries
  • Get direct access to the world's best startup resources, including top investors, corporate executives, politicians, university personnel and more
  • Learn how to optimize the growth of startups across multiple industries
  • Take ownership over significant and strategically important projects for a fast-paced, rapidly growing company

How to Apply

In addition to completing the online application and providing your resume, please include a one-page cover letter in which you tell us about yourself, why you want to work at MassChallenge and why you are a perfect match for this job.

Employment at MassChallenge is contingent upon verification of identity and eligibility to work in the US. 


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