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Startup Success Coordinator

Department: Programming
Location: Boston, MA

The MassChallenge HealthTech (MCHT) team is looking for an organized individual who wants to make an impact on entrepreneurs. The Startup Success Coordinator is a great opportunity for a purpose-driven, resourceful, and strategic thinker. You will play a crucial role in building the environment allowing startups to receive the resources they need to flourish. You will provide the best possible experience for our entrepreneurs and help them achieve success with a high-level of customer service. 

As the Startup Success Coordinator, you will focus on the operations and business-related needs of the startups. 

What You’ll Do: 
Startup Success 

  • Assist the Project Manager with data collection and insights to fuel continuous improvement of the accelerator program, developing a startup engagement plan for each entrepreneur team. 
  • Serve as the primary point of contact for finalist startups during the accelerator program. 
  • Field requests for support from participating startups, and act on them efficiently and effectively with input and guidance from the rest of the MassChallenge HealthTech team. 
  • Proactively communicate with finalist startups, keeping them informed about upcoming programming, existing resources and other engagement opportunities. 
  • Create and maintain a culture of high-quality service and support for our startups. 
  • Lead the execution of the HealthTech Helpers program—our team-based approach to supporting our entrepreneurs. 

Mentorship 

  • Help curate a high-quality mentorship experience for our startups to help them achieve success during the program. 
  • Conduct continuous process improvement on the mentorship program to identify problem areas and suggest solutions to pilot. 
  • Support communications to the mentorship community of MassChallenge HealthTech and serve as the primary point of contact for the mentorship community. 

Alumni Program 

  • Each year we invite a small number of alumni companies to work out of the office as Alumni in Residence (AiRs). Help support the AiR program, making sure that the companies perform the duties that are expected of them and that they are enhancing the MC community.  
  • In collaboration with MassChallenge HealthTech’s Project Manager, host regular gatherings for MassChallenge HealthTech alumni. 
  • Communicate with alumni teams, keeping them up-to-date about opportunities for them in the MassChallenge network, as well as fielding their requests for support. 

 

Who You Are: 

  • You are entrepreneurial in spirit and mindset. Excited about the mission of MassChallenge to help entrepreneurs win. 
  • You are passionate about improving health and believe startups can be a catalyst for changes to healthcare and health solutions.  
  • You have project management skills with the ability to thrive in a fast-paced, deadline driven environment. 
  • You have exceptional interpersonal, written and oral communication skills. 
  • You are goal-oriented, ambitious, self-starter, detail-oriented, solution-oriented and passionate. 
  • You have the ability to work independently and as a team player, to take initiative and manage multiple tasks and projects at a time. 
  • You hold a bachelor’s degree and 1-3 years’ work experience in a project management or operations role in the field of healthcare, technology, business or entrepreneurship. 

About MassChallenge HealthTech   
With support from the Commonwealth of Massachusetts, City of Boston, and countless other private organizations, MassChallenge HealthTech is building upon the success of our main accelerator model in Boston targeting the health tech (“digital health”) sector. We focus on digital health startups that are ready to validate or scale their products and services and match them with both local and national healthcare organizations.

MassChallenge HealthTech also serves as a Boston “hub” for healthcare startups and their collaborators. Through our role as community builders, we convene stakeholders throughout the ecosystem through events, programming and networking opportunities.

 

The MassChallenge HealthTech Primary Objectives

  • Help patients and entrepreneurs win
  • Build and maintain the best digital health accelerator in the world

We accomplish this when we

  • Connect entrepreneurs with the partners and resources they need to launch and succeed immediately
  • Promote innovation, collaboration, and commercialization
  • Address the seed-stage investment gap, empowering early entrepreneurs 
  • Showcase local ecosystem and benefits of healthcare in Massachusetts
  • Identify the best digital health startups in the world for our program
  • Support activities to convene the ecosystem and community

MassChallenge Guiding Principles 

  • Impact Now: Think big, act big, know that you can change the world.
  • Be Genuine: Give trust and earn respect.
  • Help Entrepreneurs Win: Startups first in every facet of our business.
  • Team Up: Work together, empower your teammates, laugh often.
  • Own It: Celebrate wins; embrace failures; this is how we learn together. Be at cause.

 

Benefits of Working at MassChallenge:

MassChallenge provides significant professional development and growth opportunities, plus access to an incredible network of innovators and entrepreneurs. Specifically, employees: 

  • Access to Startups: Gain direct access to the world's highest-impact startups across all industries. 

  • Access to Startup Resources: Gain direct access to the world's best and most supportive startup resources, including top investors, corporate executives, politicians, university personnel and more. 

At MassChallenge we are committed to your success. We're not just a company - we're a family - and we will do everything possible to make sure that you're happy! 

How to Apply: 
In addition to completing the online application and providing your resume, please include a one-page cover letter in which you tell us about yourself, why you want to work at MassChallenge and why you are a perfect match for this job. 

Employment at MassChallenge is contingent upon verification of identity and eligibility to work in the country that the position is based in, based on applicable laws. 

 

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